FAQs

Where are your watches shipped from?

I just placed an order, when will it ship?

When do I receive my tracking information?

How long does delivery take?

I am not in love with my order, can it be returned and will I be refunded?

We offer a 100 % money back guarantee if the product is defective or damaged upon receipt. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase (Less tax and shipping cost if applicable). Please Include full names and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@flexaago.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.